Xevrion delivers
The agreed automation, connected workflows, configuration, testing and ongoing optimisation. Your proposal defines the deliverables, supported integrations, operating limits and support scope.
← All services
Customer Operations
Give every request a clear next step.
Keep enquiries, approved answers and unresolved questions together. Automate routine replies from agreed knowledge and make exceptions visible.
An answer is only as good as its context.
Explore how customer context and approved knowledge come together.
01Customer question02Approved knowledge03Useful answer
Context / Concept illustration
THE SERVICE, IN MOTION / 15 SECONDS
One connected experience, from welcome to resolution.
Follow the complete customer operations journey. A visual explanation of the intended service, using illustrative workflows.
01—06 / CUSTOMER OPERATIONS1080p / 30 fps · Silent motion film · Play to explore
Read the complete walkthrough
- Build the service context. Connect customer systems, approved knowledge, policies and escalation contacts.
- Give every customer a clear start. Collect requirements, track onboarding tasks and explain the next step.
- Understand each enquiry. Classify incoming text and chat using customer history and service context.
- Resolve with approved knowledge. Prepare a relevant answer or route sensitive and uncertain cases for review.
- Close the loop. Send the approved response, confirm resolution and keep the customer updated.
- Improve the experience. Review response time, answer quality, unresolved cases and customer feedback.
Connections, scope and approval rules are agreed for each customer. This film explains the service design; it does not demonstrate a live deployment or guarantee results.
FOUNDING CLIENT OFFER
Build the first chapter.
With a founding rate.
Founding Client offer: first three customers across all services, subject to availability and an agreed written scope. Monthly price protected for 12 months from service launch; billing begins when the agreed system is live and accepted. Workflows, integrations, workload and support allowance are defined in your proposal. Additional work and external services are charged separately. Tax treatment, start date and any pricing after month 12 are agreed in writing before you commit.
Availability is confirmed in your proposal. No guaranteed revenue, client volume or cost savings.
Customer Operations / Value explorer
What could less manual work be worth?
Uses Founding Client fees for the first 12 months after launch and acceptance. External costs are entered separately; taxes are not modelled. Build a business case using your own assumptions. These are editable examples, not predicted results or measured Xevrion performance.
Your monthly scenario
Released time is capacity, not automatically money saved. Set cash conversion to 0% if payroll and external spending stay unchanged.
Current monthly cost—
Scenario cost including fees—
Capacity released / month—
Cash savings before fees / month—
Net monthly benefit after recurring costs—
First-year net benefit, including setup—
Adjust the inputs to explore the scenario.
Includes £1,500/month service fee and £3,000 setup in first-year and payback calculations. Other recurring costs are editable. Tax, financing, ramp-up and additional one-off costs are excluded.
How the calculation works
Released hours = current hours × time removed − additional review hours, floored at zero. Cash savings = released hours × hourly cost × cash-conversion share. If additional review exceeds the time removed, its excess cost is deducted in full. Net monthly benefit subtracts the service fee and other recurring costs. First-year benefit = 12 × net monthly benefit − setup. Payback = setup ÷ positive net monthly benefit; it assumes immediate, steady results.
A scenario can show a loss. Agree a measurable baseline and test the workflow before relying on projected value. Explore the research →
Service scope & external inputs
Your systems. Connected by Xevrion.
Our fees cover the Xevrion implementation and ongoing service described in your proposal. External accounts, infrastructure and third-party charges are separate and supplied by you, unless expressly included in writing.
You provide the foundations
Mailboxes, sending domains, your website and its hosting, plus any required CRM, data sources, payment account and software subscriptions. Website design, development, hosting and email accounts are not included unless specifically quoted.
Clear costs before activation
Third-party subscriptions, AI/API usage, prospect data, advertising spend and additional infrastructure are separate from our setup and monthly fees. We identify the required tools and estimated costs before activation; paid additions require your approval.
We help you identify what is needed and connect compatible accounts. You retain ownership and billing control of your external services.
Explore inclusions & launch requirements ↗Your payment next steps.
Use your agreed invoice to check the amount before paying.
Setup payment & monthly instructions ↗✧SERVICE BLUEPRINT / XEVRION
A DEFINED SERVICEWhat we can connect
- Customer requirements and onboarding steps
- Approved support knowledge and written responses
- Enquiry classification and routing
- Customer updates and follow-up
- Service reporting and exception review
£3,000 setup
Founding Client offer · intended standard pricing: £4,500 setup + £2,250/month.
£1,500 per month
Founding Client pricing · first three customers overall. Monthly rate protected for 12 months. View offer terms.
A shared starting point
What we need
from you.
Your support policies, service commitments, approved knowledge, escalation contacts and access to the agreed customer systems.
Review the evidence
How progress
is assessed.
Onboarding completion, response time, unresolved enquiries, answer quality and customer feedback. Review accuracy alongside speed.
Sector focus
Assess the business.
Not just the category.
Passenger rail · Parcel delivery · Broadband providers
These are research-led target sectors, not a list of existing clients. Fit depends on the process, systems, information and business need. Outcomes are not guaranteed.
How your service works
A clear journey.
From input to outcome.
Each step is scoped around your requirements and connected systems. The website illustrates the intended service; live connections and acceptance testing come before launch.
Customer Operations
The request is read alongside the customer’s agreed service and the conversation so far.
The request is read alongside the customer’s agreed service and the conversation so far.Relevant approved knowledge supports the draft response. Uncertain answers are held for review.Routine questions follow the agreed process; exceptions reach an accountable owner with their context intact.Understand the customer
Capture the requirements, service scope and information needed to start.
Guide onboarding
Turn the agreed scope into a checklist with clear responsibilities and progress updates.
Answer with context
Use approved knowledge to prepare useful written responses, with review where required.
Resolve the exceptions
Route unfamiliar or sensitive questions to an accountable owner.
Improve the experience
Review unresolved issues, answer quality and feedback alongside response times.
THE XEVRION METHOD
Automation you can follow.
One brief. A connected workflow. A record of the work behind every result.
- 01Receive
- 02Match
- 03Answer
- 04Escalate
Your systems stay yours. Use your own accounts and control each connection.
Exceptions stay visible. See where work is waiting and what it needs next.
Results have a source. Review recorded activity and supplied data, with illustrative forecasts kept separate.